Terms & Conditions

Untitled Document

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply

with and be bound by the following terms and conditions of use, which together with our privacy

policy govern Precious Earth’s relationship with you in relation to this website. If you disagree with

any part of these terms and conditions, please do not use our website. The term Precious Earth or

‘us’ or ‘we’ refers to the owner of the website whose registered office is 23 Station Road, Knighton,

Powys LD7 1DT . The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to

change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness,

performance, completeness or suitability of the information and materials found or offered on this

website for any particular purpose. You acknowledge that such information and materials may contain

inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the

fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we

shall not be liable. It shall be your own responsibility to ensure that any products, services or

information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not

limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in

accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator,

are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for

your convenience to provide further information. They do not signify that we endorse the website(s).

We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws

of England, Northern Ireland, Scotland and Wales.

Our Privacy policy

This privacy policy sets out how Precious Earth uses and protects any information that you give

Precious Earth when you use this website. Precious Earth is committed to ensuring that your privacy

is protected. Should we ask you to provide certain information by which you can be identified when

using this website, then you can be assured that it will only be used in accordance with this privacy

statement. Precious Earth may change this policy from time to time by updating this page. You

should check this page from time to time to ensure that you are happy with any changes. This policy

is effective from 01/04/2010.

What we collect

We may collect the following information:

name and job title

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

What we do with the information we gather

This information is to understand your needs and provide you with a better service, and in particular

for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information

which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes.

We may contact you by email, phone, fax or mail. We may use the information to customise the

website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised

access or disclosure, we have put in place suitable physical, electronic and managerial procedures to

safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer\'s hard drive. Once you

agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a

particular site. Cookies allow web applications to respond to you as an individual. The web application

can tailor its operations to your needs, likes and dislikes by gathering and remembering information

about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data

about web page traffic and improve our website in order to tailor it to customer needs. We only use

this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages

you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the

data you choose to share with us. You can choose to accept or decline cookies. Most web browsers

automatically accept cookies, but you can usually modify your browser setting to decline cookies if

you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links

to leave our site, you should note that we do not have any control over that other website. Therefore,

we cannot be responsible for the protection and privacy of any information which you provide whilst

visiting such sites and such sites are not governed by this privacy statement. You should exercise

caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate

that you do not want the information to be used by anybody for direct marketing purposes.

if you have previously agreed to us using your personal information for direct marketing purposes,

you may change your mind at any time by writing to or emailing us at info@preciousearth.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your

permission or are required by law to do so. We may use your personal information to send you

promotional information about third parties which we think you may find interesting if you tell us that

you wish this to happen. You may request details of personal information which we hold about you

under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the

information held on you please write to Precious Earth, 23 Station Road, Knighton, Powys LD7 1DT.

If you believe that any information we are holding on you is incorrect or incomplete, please write to

or email us as soon as possible, at info@preciousearth.co.uk.
We will promptly correct any information found to be incorrect.

Online Shop Terms and Conditions

1. Your Account (Where Applicable)

If you use the Website, you are responsible for maintaining the confidentiality of your account and

password (if applicable) and for restricting access to your computer to prevent unauthorised access to

your account. You agree to accept responsibility for all activities that occur under your account or

password. You should take all necessary steps to ensure that the password is kept confidential and

secure and should inform us immediately if you have any reason to believe that your password has

become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised

manner. Please ensure that the details you provide us with are correct and complete and inform us

immediately of any changes to the information that you provided when you registered.

2. Product Display

Images used throughout the catalogue are for illustration purposes only. While we strive to ensure

that the correct images are used, this is not always possible and in some cases the image used may

differ slightly from of the product itself.

3. Returns

Right of Retraction

Precious Earth allows you 7 working days to notify us when returning a product that you are not

satisfied with. You must then return the product within 10 working days, at your own expense, with

your invoice. We request that you send us any returned items by registered post and that you

purchase insurance with the carrier for the appropriate value. This is necessary should the goods be

lost or damaged in transit. Shipping fees remain the customer’s responsibility.

The present right of return only applies to products that are returned in their original, complete

packaging and in working condition. Any product that has been damaged, is not in its original

packaging, has packaging that has been worn beyond simply opening the product may not be


The deadlines mentioned above are effective from the date of receipt of the order. You can contact

Precious Earth by phone 01547 52 80 80 or email sales@preciousearth.co.uk. If the product is

returned within 10 days of its delivery (the post mark being proof thereof) and meets the

aforementioned requirements, the User will be reimbursed via the same payment method as was

used initially.

Cancelling Orders & Returning Faulty Goods

Requests to cancel orders or return faulty goods should be sent to sales@preciousearth.co.uk. You

can cancel any order within 72 hours after we have received it. You can return unopened items from

a cancelled order within 7 days after they have been delivered to you. The right of return only applies

to products that are returned in their original, complete packaging and in working condition. We

reserve the right to charge a restocking fee plus shipping fees for cancellation of orders where


Please note that shipping fees are the client’s responsibility except if the product does not conform to

the description of said product (the client is responsible for any damage during the shipment of

returned goods).

For other returns scenarios, please call 01547 52 80 80 between the hours 9am to 5pm except

Sundays and Mondays, Wednesdays are half days or email sale@preciousearth.co.uk. Please see our

\'contact us\' page on our website \'www.preciousearth.co.uk\' for full opening times and address or to

use the contact form.